Eh, kena stuck on a hot Scoot flight recently? Imagine, boarding the plane semangat only to be trapped in a sauna on wheels. No aircon, no free water, just you and a bunch of equally sian passengers fanning themselves with safety cards. Sounds familiar? You’re not alone. Let’s talk about what to do when your budget flight turns into a budget nightmare.
Flight Delays: The New Norm
- Recent trends show an increase in flight delays, even on full-service airlines.
As a side note, there’s a trend for airlines to remove the individual air nozzles to cut cost, [even at the front.]
- For budget airlines like Scoot, delays are almost part and parcel of the experience.
- Passengers on Scoot flight TR 808 experienced over an hour delay inside a plane with no ventilation and temperatures exceeding 40°C.
Budget Airline Woes: Kiasu No More
- Many Singaporeans are frustrated by the lack of basic amenities and customer service on budget airlines.
This sounds like a nightmarish situation to be in and I’m appalled at the number of people justifying Scoot’s lack of humanity.
- The perceived cost savings often don’t justify the discomfort and potential health risks, especially for vulnerable passengers.
- Some feel airlines exploit loopholes in international law to avoid compensating passengers for delays. For example, delaying boarding until just before the 4-hour compensation mark.
iirc there’s an international law that all airlines must follow, which state that if a flight gets delayed for more than 4 hours, they have to do compensation of sorts.
Fight Back: Don’t Settle, Sis
- Document everything: Take photos, videos, and note down the timeline of events.
- Complain directly: Write a strongly worded email to the airline, cc’ing relevant regulatory bodies like the CAAS (Civil Aviation Authority of Singapore).
Step 2: write a strongly worded mail to the airline (not to the generic help line number , put effort and find a relevant CEO / cXO contact ) and make sure you mark the regulators.
- Share your experience: Post factual accounts on social media platforms like Facebook, Twitter, and Instagram to raise awareness.
- Seek legal advice: Consult a free legal clinic to explore your options for compensation.
Sorry for the lack of empathy you received OP, both from Scoot and the comment section. I don’t know what remedy you could seek but if you can’t find anything on Google, as a last resort, you can try consulting a free legal clinic to see what your options are.
- Preventative measures: Bring a portable fan, refillable water bottle, and snacks when flying budget.
