Scoot Nightmare: Siao! What to Do When Chiong-ing?

Eh, kena stuck on a hot Scoot flight recently? Imagine, boarding the plane semangat only to be trapped in a sauna on wheels. No aircon, no free water, just you and a bunch of equally sian passengers fanning themselves with safety cards. Sounds familiar? You’re not alone. Let’s talk about what to do when your budget flight turns into a budget nightmare.

Flight Delays: The New Norm

  • Recent trends show an increase in flight delays, even on full-service airlines.

As a side note, there’s a trend for airlines to remove the individual air nozzles to cut cost, [even at the front.]

  • For budget airlines like Scoot, delays are almost part and parcel of the experience.
  • Passengers on Scoot flight TR 808 experienced over an hour delay inside a plane with no ventilation and temperatures exceeding 40°C.

Budget Airline Woes: Kiasu No More

  • Many Singaporeans are frustrated by the lack of basic amenities and customer service on budget airlines.

This sounds like a nightmarish situation to be in and I’m appalled at the number of people justifying Scoot’s lack of humanity.

  • The perceived cost savings often don’t justify the discomfort and potential health risks, especially for vulnerable passengers.
  • Some feel airlines exploit loopholes in international law to avoid compensating passengers for delays. For example, delaying boarding until just before the 4-hour compensation mark.

iirc there’s an international law that all airlines must follow, which state that if a flight gets delayed for more than 4 hours, they have to do compensation of sorts.

Fight Back: Don’t Settle, Sis

  • Document everything: Take photos, videos, and note down the timeline of events.
  • Complain directly: Write a strongly worded email to the airline, cc’ing relevant regulatory bodies like the CAAS (Civil Aviation Authority of Singapore).

Step 2: write a strongly worded mail to the airline (not to the generic help line number , put effort and find a relevant CEO / cXO contact ) and make sure you mark the regulators.

  • Share your experience: Post factual accounts on social media platforms like Facebook, Twitter, and Instagram to raise awareness.
  • Seek legal advice: Consult a free legal clinic to explore your options for compensation.

Sorry for the lack of empathy you received OP, both from Scoot and the comment section. I don’t know what remedy you could seek but if you can’t find anything on Google, as a last resort, you can try consulting a free legal clinic to see what your options are.

  • Preventative measures: Bring a portable fan, refillable water bottle, and snacks when flying budget.


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